We recently received a call from a customer upset that his garage door wasn’t functioning properly. When he pressed the remote, the garage door would lift about half way. We were able to come out the same day and fix the problem. Here’s how we did it.

In the video below, you can see how the door would get stuck on it’s way going up about halfway.

When we arrived, we first began to troubleshoot to figure out the problem. We checked several aspects of the door, and finally realized that the garage door was just too heavy for the garage door opener to open and close it properly.

Why was the door too heavy for the opener?

The previous installer installed torsion springs that were too small for the weight of the garage door. The size of your garage door springs is important to get right. You need springs big enough to be able to lift the weight of your garage door properly.

 

Below you can see in the video that the garage door is now opening all the way. We installed the correct sized springs. You can see towards the end of the video, our tech checking that the door opens easily and smoothly both automatically and manually.

We installed a new dual spring system as well as new springs. We generally recommend two springs for a two car garage door. It costs a little more upfront, but gives you more life out of the springs and your garage door opener. So the ROI is good. One spring for a two car garage door generally doesn’t cut it to supporting the weight of your garage door.

Our customer was happy that the garage door finally opened and closed ALL the way. And it only took a few hours to fix!